Return & Exchange Policy
At BornTough, Any BT product may be returned for refund or exchange within 30 days of receiving an order.
However, the following conditions apply:
Returned product must be unwashed, unused and undamaged.
All Tags must be intact.
Clearance items may not be returned.
Return Shipping Cost:
We will provide prepaid shipping label for defective products or shipping mistakes, no shipping cost to customer for any type of returns or exchanges.
Return & Exchange:
To return your product, please submit a return or exchange request to email@example.com.
Please mention the following details otherwise your return/ exchange request will be rejected.
- Customer name
- Phone number
- Order number
- Request for return/ exchange
- Mention the new product for exchange
- Reason for return/ exchange
- Attached photos of the issue
We will get back to you within 24 hours of the request