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Return & Exchange Policy

 At BornTough, Any BT product may be returned for refund or exchange within 30 days of receiving an order.

However, the following conditions apply:

Returned product must be unwashed, unused and undamaged.

All Tags must be intact.

Clearance items may not be returned.

Return Shipping Cost:

We will provide prepaid shipping label for defective products or shipping mistakes, no shipping cost to customer for any type of returns or exchanges.

Return & Exchange:

To return your product, please submit a return or exchange request to support@borntough.com.

Please mention the following details otherwise your return/ exchange request will be rejected.

  1. Customer name
  2. Phone number
  3. Order number
  4. Request for return/ exchange
  5. Mention the new product for exchange
  6. Reason for return/ exchange
  7. Attached photos of the issue

We will get back to you within 24 hours of the request